Booking Confirmation
Boom, You're in!
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Your Booking
Design My Night Booking Number:
DMN-
What to expect
The unexpected. Anything’s possible at Platform. Get ready to #PlayWithThePossibilities
Your safety is no game to us — we take keeping you safe seriously. Our Covid-19 #gamesafe safety measures can be found here.
A few things to know:
- Please do not arrive more than 10 minutes before your scheduled start time to avoid overcrowding.
- We understand plans change so if you do need to cancel please drop us a line at least 24 hours before and we will happily cancel free of charge. However, please note that our cancellation period and policy will extend to 7days over the Xmas period (2nd December – 31st January).
- Any cancellation made after this time will incur a £10 per person charge.
- If you are running late please let us know, we only hold all tables for 15 minutes unless contacted.
- We expect you to respect our team and have 0% tolerance for intolerance.
- You can review our full Terms & Conditions here.
We cant wait to see you IRL.
Love The Platform Team xPx
Platform Shoreditch
2B Worship Street
Finsbury
London
EC2A 2AH
Phone lines open:
Mon – Fri: 10am – 6pm
Weekends: 11am – 4pm
opening times
MON 12 – 1030
TUE 12 – 1030
WED 12 – 1130
THU 12 – 1130
FRI 12 – 12
SAT 11 – 12
SUN 11 – 10
TERMS & CONDITIONS
When you make a booking with us you agree to the below terms and conditions:
1.Given the current Government guidelines, we require all guests to stay home and not enter the venue if they exhibit any symptoms of Covid-19.
2. Please note, we will not accept additional people joining your group. If more people attend on the day than you have booked for, we reserve the right to only allow the group size confirmed in your booking to enter the venue.
3. During these strange times we request that you come down to the venue no earlier than 10 minutes prior to your booking time.
4. We will hold your booking slot for 15 minutes. The management reserves the right to release a confirmed reservation and rebook the table if the party is more than 15 minutes late. Please call or email ahead if you’re running late and we’ll see what we can do. Unfortunately, it will not be possible to extend your booking time in accordance to your arrival time.
5. If you wish to cancel your booking, please notify us as soon as possible. Any cancellation made within 24 hours of booked date and time will not receive a refund and/or will be charged £10pp. Cancellations during the Christmas period (2nd Dec – Jan 31st) extend to 7 days required notice for a free cancellation. Cancellations made after this time will incur a £10pp charge. In the event of a no-show, £10 per person charge will be applied to the card held on the booking. Please note that bookings larger than 6 people, zone hires and private hires will be required to settle any balance in full at least 72 hours prior to the booked date and time of experience. For any cancellations made within this 72 hour period a refund cannot be guarnateed.
6. A discretionary 12.5% service charge will be added to your booking. Please contact us if you’d like this refunded or removed from your booking.
7. Platform is strictly an 18+ venue after 4pm. We reserve the right to turn away guests without valid identification.
8. Platform does not accept external food (this includes Birthday cakes) to be brought into the venue – please contact us about special occasions.
9. We will be following Government guidelines and depending on Tiers may ask that groups remain as part of one household or bubble.
10. Platform reserves the right to cancel bookings and or refuse service, at any time, if customers do not adhere to the terms and conditions as set out above. We expect you and your group to behave responsibly and respect our team. We operate a 0% tolerance for intolerance policy.
